UUU

At UUU Berlin, accessible from uuu-berlin.de, one of our priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by UUU Berlin and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect at this website. This policy is not applicable to any information collected offline or via channels other than this website.

• If you make a reservation or purchase

If you place a reservation with us (with or without a deposit) or make a purchase (for example, purchase a gift certificate), the Widget during the ordering process asks you to enter certain personal data. This initially includes your gender, first and last name, email address, phone number and possibly a company name. It is also possible to add additional information in a free field. For example, about your dietary requirements or allergies.

This information is used to carry out your reservation or purchase. For example, after placing a reservation or making a purchase you will be able to receive a confirmation of it (via e-mail and/or text message) and we can send a reminder just before the reservation.

Generally, we do not receive payment information such as bank account numbers unless you send us this information (for example, if we need to refund a certain amount of money). Usually, however, refunds are handled directly through the payment service that was initially involved in the initial payment.

Basis of the above data processing is: the performance of the agreement.

The above data will also be included in our CRM system (customer database) in combination with the details of the reservation and/or your purchase. We can then easily look up this data during future contact or a subsequent visit and use it to better serve you. This data can also be used for (general) data analysis and the creation and execution of marketing campaigns. If the latter requires permission from you based on the law, we will only do so if you have given the necessary consent.

Basis of the above data processing is: the legitimate interest we have in this data processing and/or the prior consent given by you.

We may also ask you afterwards (by e-mail) to write a review about your experience with us. For this we use your e-mail address and name as known to us. We can then publish this review in combination with your details on our channels (including our website).

Basis of the above data processing is: the legitimate interest we have in this data processing.

• If you sign up for the digital newsletter

The Widget provides an opportunity to sign up for our digital newsletter. If you give permission, we will use your e-mail address and name exclusively for sending this newsletter. You can withdraw this permission at any time. Every newsletter contains a link that allows you to unsubscribe by clicking on it. When you unsubscribe from the newsletter, your name and email address will be removed from our mailing list.

Basis of the above data processing is: your prior consent.

• Customer service and feedback

If you have questions about your reservation or purchase, you can of course contact us. This can be done by calling or emailing us. In order to help you properly, we may ask you for additional information, such as your name and contact details. We only do this insofar as we need this information to handle your question or process your feedback.

Basis of the above data processing is: the performance of the agreement.

Additionally, we use the information we collect in various ways, including to:

• Provide, operate, and maintain our website
• Improve, personalize, and expand our website
• Understand and analyze how you use our website
• Develop new products, services, features, and functionality
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
• Send you emails
• Find and prevent fraud

We use services of various suppliers. If these parties process your personal data, they do so solely on our behalf. They are therefore not allowed to use your personal data for their own purposes. 

For the Widget, we use the services of Formitable. This party is the software supplier and is involved on our behalf in enabling digital online reservations, as well as sending reservation confirmations.

You may consult this list to find the Privacy Policy for each of the advertising partners of UUU Berlin.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on UUU Berlin, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that UUU Berlin has no access to or control over these cookies that are used by third-party advertisers.

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

For questions about this privacy statement or questions about inspection and changes in (or deletion of) your personal data you can always contact us. In addition, you have (in most cases) the right to: 

• see what data we process and why;
• To have your information changed if it is not or no longer correct;
• to have outdated data removed;
• object to any particular use of your information;
• To withdraw previously given consent;
• request and transfer your data.

If you believe that we are not handling your data properly or not helping you properly, you can file a complaint with the national regulator. An overview of all European regulators can be found here. 

Changes to This Privacy Policy

UUU
Sprengelstraße 15
13353 Berlin

info@uuu-berlin.de
+49-(0)30 4600 9028