Privacy Policy

At UUU Berlin, accessible from, one of our priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by UUU Berlin and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect at this website. This policy is not applicable to any information collected offline or via channels other than this website.


By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Reservation widget

When using our reservation widget (“Widget”), certain personal data is processed. We are responsible for the careful handling of your personal data that we obtain and process from you via this means. In doing so, we will of course comply with the requirements of the privacy legislation. Should you have any questions, you can always contact us. The contact details are included at the bottom of this statement.

When and why are personal data processed?

  • If you make a reservation or purchase

If you place a reservation with us (with or without a deposit) or make a purchase (for example, purchase a gift certificate), the Widget during the ordering process asks you to enter certain personal data. This initially includes your gender, first and last name, email address, phone number and possibly a company name. It is also possible to add additional information in a free field. For example, about your dietary requirements or allergies.

This information is used to carry out your reservation or purchase. For example, after placing a reservation or making a purchase you will be able to receive a confirmation of it (via e-mail and/or text message) and we can send a reminder just before the reservation.

Generally, we do not receive payment information such as bank account numbers unless you send us this information (for example, if we need to refund a certain amount of money). Usually, however, refunds are handled directly through the payment service that was initially involved in the initial payment.

Basis of the above data processing is: the performance of the agreement.

The above data will also be included in our CRM system (customer database) in combination with the details of the reservation and/or your purchase. We can then easily look up this data during future contact or a subsequent visit and use it to better serve you. This data can also be used for (general) data analysis and the creation and execution of marketing campaigns. If the latter requires permission from you based on the law, we will only do so if you have given the necessary consent.

Basis of the above data processing is: the legitimate interest we have in this data processing and/or the prior consent given by you.

We may also ask you afterwards (by e-mail) to write a review about your experience with us. For this we use your e-mail address and name as known to us. We can then publish this review in combination with your details on our channels (including our website).

Basis of the above data processing is: the legitimate interest we have in this data processing.

  • If you sign up for the digital newsletter

The Widget provides an opportunity to sign up for our digital newsletter. If you give permission, we will use your e-mail address and name exclusively for sending this newsletter. You can withdraw this permission at any time. Every newsletter contains a link that allows you to unsubscribe by clicking on it. When you unsubscribe from the newsletter, your name and email address will be removed from our mailing list.

Basis of the above data processing is: your prior consent.

  • Customer service and feedback

If you have questions about your reservation or purchase, you can of course contact us. This can be done by calling or emailing us. In order to help you properly, we may ask you for additional information, such as your name and contact details. We only do this insofar as we need this information to handle your question or process your feedback.

Basis of the above data processing is: the performance of the agreement.

Additionally, we use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website
  • Improve, personalize, and expand our website
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud

For how long will personal data be processed?

We never process the personal data we hold about you for longer than is necessary to fulfill the purpose for which it was initially collected. For example, we will delete your name and e-mail address as soon as you unsubscribe from the newsletter. However, based on the law (fiscal retention obligation) we are obliged to keep certain basic data from our customer records for a period of 7 years.

What third parties have we engaged?

We use services of various suppliers. If these parties process your personal data, they do so solely on our behalf. They are therefore not allowed to use your personal data for their own purposes. 

For the Widget, we use the services of Formitable. This party is the software supplier and is involved on our behalf in enabling digital online reservations, as well as sending reservation confirmations.

Log Files

UUU Berlin follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, UUU Berlin uses “cookies”. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of UUU Berlin.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on UUU Berlin, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that UUU Berlin has no access to or control over these cookies that are used by third-party advertisers.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

What rights do you have regarding your data?

For questions about this privacy statement or questions about inspection and changes in (or deletion of) your personal data you can always contact us. In addition, you have (in most cases) the right to: 

  • see what data we process and why;
  • To have your information changed if it is not or no longer correct;
  • to have outdated data removed;
  • object to any particular use of your information;
  • To withdraw previously given consent;
  • request and transfer your data.

If you believe that we are not handling your data properly or not helping you properly, you can file a complaint with the national regulator. An overview of all European regulators can be found here

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Our Privacy Policy was created with the help of the Privacy Policy Generator.

Contact details

Sprengelstrasse 15
13353 Berlin
+49-(0)30 4600 9028